Introduction
Q789 operates online gambling services. This Cookies Policy describes how we use cookies and similar technologies on our websites and apps to manage user sessions, personalise content, analyse site usage, and support security and marketing activities. It applies to all visitors and registered users of our services.
What are cookies and tracking technologies
A cookie is a small data file placed on your device by a website. We also use related technologies such as local storage, pixel tags and scripts to recognise devices, store preferences and analyse interactions. These technologies help us provide and improve our services and measure the effectiveness of our activities. We may access information stored in cookies or related technologies when you return to our sites or use our apps.
Categories of cookies we use
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Strictly necessary cookies essential to operate the site and provide core features such as login and session management. These cookies are required for the service to function and do not require your consent. They are typically set in response to actions you take, such as logging in or setting privacy preferences.
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Preference cookies that remember language, region and other choices to tailor your experience.
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Analytics and performance cookies that collect information about how you use the site, which pages you visit and any errors, to help us improve the site and fix issues. These cookies typically do not identify you directly and are used for statistical purposes.
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Marketing and advertising cookies that track your browsing to deliver relevant promotions and measure the effectiveness of campaigns. Consent may be requested where required by law.
How we use cookies
We use cookies to operate and secure the service, remember preferences, understand how visitors interact with our sites, detect and prevent fraud, and support marketing and analytics efforts. We may combine data from cookies with information in your account profile to deliver more relevant experiences while respecting applicable law.
Third party tracking and transfers
We may engage service providers to place cookies or similar technologies on our sites and apps. These third parties place their own cookies and collect data under their own privacy practices. We do not control these cookies, but we select providers that meet our security standards. We may also share non personal information with these providers in accordance with our privacy notice. Data may be transferred to jurisdictions outside your home country in connection with our operations. We implement safeguards including contractual clauses to protect your information where required.
Data retention
We retain cookies and related data for the periods described below or as required by applicable law. Strictly necessary cookies are kept for the duration of your session. Preference cookies are retained for up to 12 months. Analytics cookies are retained for up to 12 months. Marketing cookies are retained for up to 24 months or until you withdraw consent where applicable. You may clear cookies at any time through your browser settings or our on site controls.
Your choices and controls
You can manage cookie preferences via our on site cookie controls. You may accept all cookies, reject non essential cookies, or customize your preferences at any time. You can also disable cookies in your browser settings; note that disabling non essential cookies may limit some features on our service. If you withdraw consent for marketing cookies, advertising may continue via other channels based on your account settings. It may take some time for changes to take effect.
Your rights regarding personal data
You have rights to access, rectify, erase, restrict processing, object to processing, and obtain a copy of your data in a structured, machine readable form, subject to applicable law. Where data is processed for online gambling services, additional regulatory requirements may apply. Requests should be made through the on site Help Centre or privacy contact channel. We will respond in accordance with applicable law.
Security
We implement appropriate technical and organizational measures to protect cookies data. We use encryption, access controls, and regular security testing. While we strive to protect your data, we cannot guarantee absolute security against all threats.
International transfers
Your data and cookies related information may be transferred to and stored in jurisdictions outside the European Economic Area or your jurisdiction. Where required we apply safeguards such as standard contractual clauses and other lawful transfer mechanisms to protect your rights.
Minors
The services are not directed to individuals under the age of 18 or the applicable legal age in your jurisdiction. If you become aware that a minor has provided personal data, please contact us so we can act to delete or restrict processing as required by law.
Changes to this policy
We may update this policy from time to time. We will publish the revised policy with the date of the last revision. Material changes will be communicated via the service or other notice as required by law. Continued use after changes constitutes acceptance of the revised policy.
How to contact us
If you have questions about this policy or our use of cookies, you can contact our privacy team through the on site Help Centre or customer support channel. If you are not satisfied with our response, you may raise a complaint with your local data protection supervisory authority in your jurisdiction.
